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Frequently Asked Questions

BASIC JUICE INFORMATION

What is Cold-Pressed Juice?

"Cold Pressed" is the process of grinding and pressing fresh produce to make nutrient-rich juice. The "Press is using a Hydraulic Press to slowly squeeze juice, keeping the juice "Cold."

Cold Pressed is NOT blended juice, is NOT a smoothie, and is NOT what most quick-serve juice bars sell. Cold pressed never uses blenders or fast spinning juicers, because those create heat and oxidation.

Cold pressed juice is much tastier and nutritious for you.

RELATED: Cold-Pressed Juicer vs Centrifugal Juicer: Which One is The Best?

Isn't the juice I make at home the same as Senzu Juicery juice?

Yes! We make juice that is as natural as the juice you make at home. But! We've made it a whole lot better.

We clean all our produce thoroughly, juice them gently, and bottle them tightly. We do it all in a frigid 38 degree refrigerated room. The room is certified up to the same standards as producing allergen free baby food.

Our facility is: USDA inspected; FDA inspected; SQF2 Certified; Certified Organic, Kosher, and Halal. So, it's a wee bit cleaner than your kitchen and a couple more heads peeking in to check things out from time to time.

What this all means for you is, you're getting the highest quality juice for your diet.

I'm still not sure about cold-pressed juice. What's in it for me?

Well, juice isn't a miracle cure-all, but if you stick to it, you can expect to start noticing positive changes, including:

  • Boosted immune system
  • Deeper and more restful sleep
  • Heightened senses
  • Improved mental clarity
  • Improved metabolic function
  • Increased energy
  • Normalized digestion
  • Reduced bloating
  • Reduced cravings for unhealthy foods
  • Reduced inflammation
  • Rejuvenated skin
  • Restored alkalinity
  • Toxin release
  • Weight loss

What is the shelf life of a juice?

Since our juice is perishable, it should be kept refrigerated. When kept refrigerated, we guarantee all our juice for at least 2 weeks from when you receive them.

How do I know when a juice has expired?

Food does not technically expire, so all expiration dates are best guesses. If you don't believe us: USDA Food Product Dating

We guarantee all our juices for 2 weeks from when you receive them. It's entirely likely your juice will last longer without spoiling.

Here's how you tell if your juice has spoiled:

  • Touch. Do the squeeze test. If the bottle and/or bottle lid feel stiff like it's pressurized inside, it's spoiled.
  • Hear. When you open a juice, you hear the hiss of air rush out, like a carbonated drink, it's spoiled.
  • See. The color has changed a lot darker (mainly browner like how salad browns), it's spoiled.
  • Taste. The juice tastes sour and bitter. This is subjective since some people describe a fresh green juice that way.
  • If you ever doubt your juice, don't drink it. Shoot us a text or email and let us know. We'll make sure you're happy (and not sick).

What else do you add to the juice?

There are no hidden ingredients in our juice. We never add anything. There are no added sugars, no preservatives, no chemical stabilizers, nothing!

We know there are additive (not) reporting tricks, but we DO NOT USE THEM. Period. Our kids drink this juice!

JUICE CLEANSE FAQ

How many days should I cleanse for?

1 Day: A casual way to try the cleanse experience without jumping feet first into the unknown. It'll get your body acclimated to juices, lots more water, and an explosion of raw nutrients.

3 Day: The most popular way to cleanse. You will experience the reason why people rave about cleansing. This is the shortest cleanse that can rescue you from an unhealthy routine. You'll feel lighter and less bloated after our 3 Day Cleanse. Beginners should not stray past this cleanse duration until completing at least one prior 3 Day Cleanse.

5 Day: Expert territory. You're doing this because you already know our cleanse makes you feel incredible. You'll feel more energetic, more mobile, and start to think clearer after our 5 Day Cleanse.

7 Day: For our juice junkies. You juice for personal reasons, whether it's medical, dietary, or something else critical to your health. You've cleansed before and truly believe in the healing power of raw fruit and veggie juice.

I'm new. How do I juice cleanse?

You're awesome for exploring ways to live a better, healthier lifestyle. Our cleanse program is convenient and simple, to give you the fastest path to results.

You will receive 6 large juices for each day of your cleanse. This is a 100% liquid diet, so you will NOT need to prepare any food.

The routine will be: drink a juice then drink water. The water helps flush your body while juice replenishes with nutrients. Simple and elegant. You'll receive a pre-cleanse email with tips, then instructions and more cleanse tips are included with your juice delivery. We are also here to support you 110%.

RELATED: How To: The Best Way to Juice Cleanse for Results

Is it ok to cleanse while I'm pregnant?

Please consult your physician before embarking on any drastic lifestyle or diet changes.

How will I feel while cleansing?

How you feel totally depends on your pre-cleanse level of nutrition and lifestyle. While some people feel alert and energized from their cleanse, others feel more lethargic than usual.

You may find it easier to stay busy, or prefer to take this time to rest. Listen to your body. Drinking your body weight in ounces of water daily will help to flush out toxins, keep you hydrated and minimize withdrawal symptoms.

How much weight will I lose during a cleanse?

Weight loss isn't the goal of a cleanse. However, most people will lose weight during a cleanse, depending on how healthy your pre-cleanse diet had been. Some people who are transitioning from a highly processed and low nutrient diet may lose a few pounds a day, while those who already eat plenty of nutrient-rich foods may not lose any weight.

The true focus of a cleanse is to reboot your body into wanting healthier foods while increasing energy and vitality.

RELATED: The Fastest 3 Day Juice Detox Weight Loss Plan

DELIVERY & ACCOUNT INFORMATION

When will I receive my juice?

Juice Box Subscription Deliveries

Our subscription comes with free delivery, and by default, are on Fridays. If you order by Wednesday 12pm EST, you will receive your juice that Friday. Otherwise, you will receive your juice the following Friday.

If you ever want to schedule a different day, just email us at support@senzujuicery.com and we'll make it happen. Available days are usually Tuesday - Saturday.

Juice Cleanse Deliveries

Order by 12pm EST and get Free 2 Day Delivery. We will try our hardest to honor your delivery date, but it is not guaranteed (because part of delivery is out of our control). Our juices are guaranteed good for at least 2 weeks from when you receive them, so try to order with a couple days buffer.

Delivery Time

We cannot control the time of delivery. If you regularly receive packages in general, we ship 80% of the time with UPS. You'll likely get your delivery at the usual time they deliver to you.

Where do you deliver and how does delivery work?

we deliver up and down the east coast

All our juices are shipped with ice packs in eco-friendly insulated boxes to ensure your juices will stay cold until midnight of your delivery day.

That way, you're not stuck waiting around some lousy delivery window for your juice to arrive.

And yes! You'll be sent informational and tracking info emails.

What happens if my juice delivery gets delayed?

Sometimes your juice delivery will get delayed because UPS/FedEx (our shippers) ran into issues. If you've checked and the delivery is arriving later than the email we sent you, let us know.

Don't worry. We will figure out with you next steps until you are happy with the result.

Can I adjust my subscription?

Absolutely! You can upgrade, downgrade, or pause your plan frequency at any time from your account.

If you need to edit you juices, you can change out juices and update quantities. You'll always keep free shipping as long as you meet the shipping minimum.

In case you'd rather just email us your updates, our support team can make your updates and send you a confirmation.

Can I cancel my subscription at any time?

Yes! If you choose to cancel, you can just cancel from your account. Or you can always email support@senzujuicery.com. Seriously, we probably made it too easy to cancel.

What is the fine print with subscriptions?

We don't believe in hiding tricky details. Unlike others, we don't have a subscription minimum interval. This means, we don't make you order more than the 1 delivery before you cancel. Sure, you can sign up and quit to get the discount, but we're in business because most people see results and stick to their plans 8-12 months.

We only ask that you meet our delivery minimum to get free shipping. Otherwise, it's a nominal delivery fee to offset what the shippers charge us.

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